Return, Exchange & Cancellation Policy

To return an order, write to our customer care at orders@cationclothing.com or Click Here To Submit Your Request. 

We offer 7 days hassle-free returns. Return Policies may vary based on products and promotions.
1) Refunds for Prepaid orders would directly be initiated to source account and COD order will be refunded in the form of COUPON CODE ONLY
2) Defective Products, Wrong Products or Damaged Products issue should be raised within 24 hrs of delivery
3) All Orders wherein FREE Products included are not eligible for Return

How do I return?

  • Enter your order number and email address in the fields and click Continue.
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Once the return request is approved we will arrange a pickup at your address within 48 hours.

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed and unworn
  • In the original packaging

 Are there any charges for return?

  • ​​We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse courier fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
  • Original shipping charges are non-refundable.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, and COD order will be refunded in the form of COUPON CODE ONLY within 7 working days.

Our Exchange Policy

We would love to exchange your product for a new colour and/or size.

A reverse courier fee of Rs 100 will be charged at the time of exchange per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
Someone from our team will contact you to collect the charges.

A single order can only be exchanged not more than 1 time. After an exchange the order is non-refundable/exchangeable.

You can book an exchange order by writing to us at orders@cationclothing. Please note that exchange requests will be subject to the availability of requested product.

How Can I Cancel My Order?

You can cancel any item before they have been processed in our warehouses. The refund amount will be credited back into your bank account within 7 days.

What If Wrong Product Gets Dispatched and I Want A Refund. Also, How Much Time Will It Take?

In that case a refund will be issued within 7 working days or once the order reaches back to our warehouse.

Address
UK Enterprises
A-20, Indra Park, Block A, Najafgarh,
New Delhi - 110043

Contact no: +91-9999239416

Email: info@cationclothing.com